Privacy Policy

Last updated 23 September 2026

What we collect

We only collect what you type into a form on this site. That is your first and last name, your phone number, your email address, the type of buyer you are (homeowner, builder, designer, trade), the stone you are interested in and any message you choose to write. If you sign up for updates we collect your email address for that purpose.

This site also carries the Meta Pixel, a small piece of code from Meta (the company behind Facebook and Instagram). We use it to measure whether our advertising on those platforms brings people to this site, and to show our ads to people who have visited it. It records the pages you view, the time, the address of your browser and general information about your device, and it stores a cookie in your browser so that repeat visits can be recognised. If you are signed in to Facebook or Instagram, Meta may connect that activity to your account under its own privacy policy. We do not see who you are from this data; we see counts.

The site also carries Google Analytics, a measurement service from Google. It records the pages you view, how you arrived, the time, the address of your browser and general information about your device, and it stores a cookie in your browser so that repeat visits can be recognised. We use it to see how people find and move through the site. Google processes this data under its own privacy policy. Again, we see counts, not people.

Beyond that, the only other thing stored in your browser is a small flag that remembers you have already dismissed the launch offer, so we do not show it to you twice in the same visit. It contains nothing that identifies you and it is cleared when you close the browser.

You can stop the Meta Pixel and Google Analytics by blocking third-party cookies or using a content blocker in your browser. You can adjust how Meta uses data from websites in your Facebook or Instagram ad settings, and Google offers a browser add-on that opts you out of Google Analytics everywhere. The enquiry form works either way.

Why we collect it

To answer your enquiry. We ask for a phone number because we answer enquiries with a call back rather than a form letter. We use your details to talk to you about your project, quote on stone, and hold slabs against a job.

If you have separately signed up for updates, we use your email address to tell you about new arrivals and offers. Sending an enquiry does not sign you up for that. Every update we send carries a working unsubscribe link, and unsubscribing takes effect immediately.

How it is held

Enquiries arrive as email in the Valente Stone business inbox and are handled by the people who work here. There is no public login, no customer account and no database of enquiries on this website. Access to the inbox is limited to staff who need it.

Who it goes to, including overseas

We use Resend, an email delivery provider, to send the enquiry notification to us and the confirmation to you. Resend is based in the United States and stores email content, delivery logs and related records there, so your name, email address, phone number and message are disclosed to a recipient in the United States as part of sending that mail. Resend is bound by its own data processing terms.

The Meta Pixel sends the browsing data described above to Meta Platforms, Inc., which is based in the United States and processes that data there under its own privacy policy and data terms.

Google Analytics sends the browsing data described above to Google LLC, which is based in the United States and processes that data there under its own privacy policy and data terms.

We do not sell, rent or trade your personal information, and we do not disclose it to anyone else unless you ask us to, or we are required to by law.

How long we keep it

We keep enquiry correspondence for as long as it is useful to the relationship, and for as long as we are required to keep business records. If you ask us to delete your details and we are not required to keep them, we will.

Getting access, or correcting something

Write to info@valentestone.com.au and ask. We will tell you what we hold about you, and correct anything that is wrong. There is no charge for this. If we cannot give you access for some reason, we will tell you why.

Complaints

If you think we have mishandled your personal information, email info@valentestone.com.au with the detail and we will respond. If you are not satisfied with how we handle it, you can take the complaint to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

If we change how this site handles personal information, for example by adding analytics or a newsletter provider, we will update this page and change the date at the top. The Meta Pixel was added on 15 September 2026 and Google Analytics on 23 September 2026.